Withdrawals will only be processed if a player has a Real Money Account (i.e. made at least one successful deposit), has sufficient real money balance for the withdrawal, and has fulfilled any applicable bonus requirements as detailed in Our Bonus Policy. Withdrawals will be remitted only to the same method used for deposits, unless the depositing method does not allow withdrawals.
Withdrawals can only be made based upon the initial registration information provided by the player. Incorrect or misleading data in personal details and/or contact details such as phone number or email address will result in all winnings being voided. This is aside from any penalties or actions taken by Us due to any breach of these terms and conditions.
Please note that 'winnings' stands for an amount which is more than the total deposits made by a player. As a condition for payment, winnings will not be issued until we complete all required KYC and Anti Money Laundering (AML) checks and have received relevant KYC/AML documentation.
Players may set up their withdrawal verification, prior to their initial withdrawal request, only by uploading the documentation by clicking on User Name, My Account, Account Verification. Then click on Choose file and upload.
You are not permitted withdraw any funds including winnings if you have active bonuses or have not made your first deposit. Any unused bonus balance will be removed in the event of a withdrawal.
When you make a withdrawal request, we shall pay you via your preferred payment method. However, we reserve the right to pay you using any one or more of the payment methods listed in the cashier, whether it is one of your preferred payment options or otherwise.
When a deposit is made via an eWallet account, the amount deposited will be paid back to that same eWallet account.
Once you have made a request to withdraw, your request will first be pending until the following day. Thereafter your request will be passed to Our Accounts Department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or reverse your request to withdraw funds at any time until your withdrawal has been completed and fully processed.
Before any withdrawals are processed, your play will be reviewed for any breach of terms and conditions/bonus policy and Responsible Gaming checks. Should We deem that a breach of the terms and conditions has occurred, or you have another account which is restricted due to our Responsible gaming tools/procedures, we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses. Any contact by Us congratulating any win does not mean the win is legitimate and that the Accounts Department have checked for bonus policy/terms breaches.
In the event that you choose to cancel your request within the three-day processing period, your funds will be re-allocated to your Real Money Account.
Withdrawals will be investigated in line with any or all applicable legislation on Anti Money Laundering and counter terrorism funding practices. You fully accept that We are required to report any suspicious transactions to relevant financial intelligence units and in doing so will disclose information regarding your personal information and deposit and withdrawal transfers. If We suspect, or Our interpretation of any legislation or guidelines leads Us to believe that any transaction you have made may be connected to money laundering or funding of terrorist activities your Account will be frozen along with any deposits, bonuses or winnings pending such time as We are authorized to release them by the bodies or authorities We report suspicious transactions to, or otherwise by order of a court of competent jurisdiction.
We reserve the right to delay and/or stop the processing of a Withdrawal until final approval has been received for any outstanding Deposit transaction or in the event that your original deposited funds are not received within 24 hours. If the original funds are not received within 24 hours all winnings will be cancelled.
Withdrawal requests are only deemed valid if they are submitted via the withdrawal page in the casino software. We do not accept withdrawal requests via email or any other method.
The Company maintains effective and transparent methods for the reasonable handling of refund requests received from Clients. The Company keeps record of each refund requests and transactions made by the Client. If in any case that the Client files for a refund, the request will be subject for the Company’s approval. Before filing for a refund request, the Client must ensure that:
The Company has the right to decline and refuse any refund request at any given payment or transaction method without the obligation of providing an explanation.
The Client is required to abide by the existing and available payment methods that the Company provides for any refund.
All of the refund requests will undergo the Company’s terms and conditions before being fully accepted and/or approved. The whole process will require at least one (1) business day after the receipt of the transfer request instructions were issued. In the event of a successful refund request, the Company reserves the following rights:
The Client is also responsible for shouldering bank fees and charges in the process of refunding their funds from their account.
The Company is not liable if the Client provides the incorrect and incomplete information that results to further loss or damage.